Refund policy

Returns

We have a 14-day refund policy. Unfortunately, we can’t offer you a refund or exchange if this time has lapsed, unless the item was damaged or faulty.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require proof of purchase.

 

Change of Mind/ Item Doesn’t Fit Refunds

You will be responsible for paying for your own shipping costs for returning your item. These shipping costs are non-refundable.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We can then process your refund, which will credit the account from which the original purchase was made, within eight working days. It may take a little longer to show in your account depending on the bank processes.

We will refund the original delivery charge but cannot refund the return shipping costs.

 

Faulty / Damaged Item Exchanges

If an item arrives damaged or faulty please provide photographic evidence to seals@sealifetrust.com before sending the product back. We will contact you by email advising whether or not the item needs to be returned to us and asking if you want an exchange or refund. If required to send the item back please send your item to: Cornish Seal Sanctuary, Gweek, Helston, Cornwall, TR12 6UG.

We will issue an exchange free of any additional shipping costs.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. We cannot guarantee that we will receive your returned item.